At Xelo.shop, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website or use our services. By using Xelo.shop, you agree to the collection and use of information in accordance with this policy.

Please read this policy carefully to understand how we treat your personal data and the steps we take to safeguard it.

1. Information We Collect

When you visit Xelo.shop or make a purchase, we may collect the following types of information:

• Personal Identification Information: This includes your name, email address, phone number, shipping and billing addresses, and payment information. We collect this data when you create an account, make a purchase, or contact our customer support team.
• Non-Personal Identification Information: This includes technical data such as your browser type, IP address, device information, and browsing activity. This information is gathered automatically when you visit our site.
• Cookies and Tracking Technologies: Like most websites, Xelo.shop uses cookies and similar technologies to enhance your browsing experience. These cookies help us remember your preferences and allow us to improve site functionality. You can adjust your browser settings to refuse cookies, but please note that this may affect some features of our site.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order Fulfillment: To process and fulfill your orders, including shipping, billing, and customer support.
• Communication: To send you order confirmations, shipping updates, and other relevant information regarding your purchases. We may also send promotional emails or newsletters if you opt in to receive them.
• Improving Our Website: To enhance user experience and ensure that our website is functioning optimally. This includes analyzing usage patterns to identify areas for improvement.
• Security: To maintain the security of our website, prevent fraud, and ensure compliance with legal obligations.
• Customer Support: To respond to inquiries, provide assistance, and resolve issues you may encounter while shopping on our site.

3. How We Protect Your Information

At Xelo.shop, we take the security of your personal information seriously. We implement a variety of security measures, including encryption and secure servers, to protect your data from unauthorized access, alteration, or disclosure.

We use SSL (Secure Sockets Layer) encryption to protect sensitive information transmitted over the internet, such as payment details. We also follow industry-standard practices to store and safeguard your personal data.

However, no method of data transmission over the internet is 100% secure, and while we strive to protect your information, we cannot guarantee its absolute security.

4. Sharing Your Information

Xelo.shop does not sell, rent, or trade your personal information to third parties. We may, however, share your information in the following circumstances:

• Service Providers: We may share your information with trusted third-party vendors who assist us with processing payments, shipping orders, or providing other services. These third parties are required to use your data only for the purposes for which we have engaged them and must protect it in accordance with this Privacy Policy.
• Legal Compliance: We may disclose your information if required by law or if we believe that such action is necessary to comply with legal obligations, protect the rights and safety of our customers, or prevent fraud.
• Business Transfers: In the event that Xelo.shop is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. You will be notified of any changes to the ownership of your personal data.

5. Your Data Protection Rights

As a user, you have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can request that we correct any inaccuracies in your personal data.
• Deletion: You have the right to request that we delete your personal information, subject to certain exceptions (e.g., for legal obligations).
• Objection: You can object to the processing of your data for specific purposes, such as marketing or profiling.

To exercise any of these rights, please contact us at contact@xelo.shop.

6. Third-Party Links

Xelo.shop may contain links to external websites or services that are not operated by us. We are not responsible for the content, privacy policies, or practices of these third-party websites. We recommend that you review the privacy policies of any third-party sites you visit through links on our website.

7. Children’s Privacy

Xelo.shop is not intended for use by children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we discover that we have inadvertently collected such information, we will take steps to delete it as soon as possible. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

8. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised policy will be effective as of the date it is posted. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please do not hesitate to reach out to us at:

Email: contact@xelo.shop