We’d love to hear from you! Whether you have a question about our products, need assistance with an order, or just want to share your feedback, the Xelo.shop team is here to help. We strive to provide excellent customer service, and our goal is to ensure that your experience with us is as smooth and enjoyable as possible.
Get in Touch
If you have any questions, concerns, or inquiries, please feel free to reach out to us using any of the following methods. We aim to respond to all inquiries as quickly as possible, typically within 24–48 hours.
Email Us
For general inquiries, product questions, or customer support, please send us an email at:
contact@xelo.shop
If your inquiry is related to an existing order, please be sure to include your order number so we can assist you more efficiently.
Live Chat
For quick questions or support, feel free to use our Live Chat feature available on the bottom right corner of your screen. Our support team will be happy to assist you in real-time.
Business Inquiries
If you are a business looking to partner with Xelo.shop, please send an email to our partnership team at business@xelo.shop. We’re always open to exploring new opportunities and collaborations.
Order Support
For order-related inquiries, including questions about shipping, tracking, returns, or exchanges, please include your order number when contacting us. This will help us provide you with a faster and more accurate response.
- Order Questions: order@xelo.shop
- Returns and Exchanges: returns@xelo.shop
Hours of Operation
Our customer support team is available to assist you during the following hours:
- Monday to Friday: 9:00 AM – 6:00 PM [Time Zone]
- Saturday and Sunday: Closed
We aim to respond to all inquiries within one to two business days. During peak shopping times or holiday seasons, it may take a bit longer to get back to you, but rest assured that we will address your request as quickly as possible.
Feedback & Suggestions
At Xelo.shop, we are always striving to improve. Your feedback is incredibly important to us, and we’d love to hear about your shopping experience. If you have suggestions on how we can enhance our products or services, please send them to feedback@xelo.shop.
We’re Here to Help!
At Xelo.shop, customer satisfaction is our top priority. Whether you need help choosing the right product, have a concern about an order, or simply want to tell us how we’re doing, don’t hesitate to get in touch. Our friendly and knowledgeable team is here to provide the support and service you deserve.
We look forward to hearing from you!